Refund & Cancellation Policy

Last updated: January 2025

1. Subscription Refunds

We offer a 30-day money-back guarantee for all premium subscriptions. If you're not satisfied with our service, you can request a full refund within 30 days of your initial purchase.

2. Cancellation Process

You can cancel your subscription at any time through the app settings or by contacting our support team. Cancellations will take effect at the end of your current billing period.

3. Refund Processing Time

Approved refunds will be processed within 5-10 business days and will appear on your original payment method.

4. App Store Purchases

For purchases made through the App Store or Google Play, refund requests must be made through the respective platform's refund policy.

5. Non-Refundable Items

Certain services may be non-refundable, including but not limited to: one-time consultation fees, custom hair analysis reports after completion, and promotional discounts.

6. Contact for Refunds

To request a refund or cancellation, please contact our support team at support@gomaneup.com with your account details and reason for the request.

7. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on this page.